No Service At All

I have repeatedly asked for my account to be sorted out. Some eventually were sorted out by a different branch. Primrose (Cassius Ramalebana, Annolien & M Hammond) does not respond to any emails and does not do their work to sort out customers. Why must their stuff ups be fixed by other branches and then the following month it is an issue again? Surely a customer should be assisted in the correct manner from the beginning. These problems have been going on since November 2014!!! Is there any one that actually knows how to do their work and will to work for the salaries they get paid and the job positions they were appointed to do??? Why must I as the customer phone in constantly to try and get help to fix their stuff ups. This is an recurring problem now. If my accounts are not sorted in the next 24 hours (PROPERLY), I will be moving my bank account. ENOUGH IS ENOUGH !!