No service at all

We do have a business account and currently there is hold as all my debit orders did go through. I understand that there us information outstanding and don't know which. My concern is that when you open the account you are allocated a manager. In my case her name is Fikile Zwane. I expected her to contact me and advise of any requirements but she did not. I then took an initiative to contact her to resolve my account but to date I fid not reach her. She does not return my calls.

Please.nag I request that my account be moved from this person as if is not for the 1st time. Can anyone contact me to resolve my account . I understand that there was email send to me stating that I need to update my online banking, as I am registered online I thought this was a ****. The bank usually preach that they will not request your information online , now how is this request different. Please stop contradicting yourself and start giving us a service.Please note I am not prepared to pay any bank charges incurred for all debit orders returned.

Can a pending who is at work, working contact me urgently to resolve.

Pl