No service AT ALL

I have paid off a loan with FNB received a letter from the lawyers confirming it was paid and I needed to go into the branch to have the account cleared. I’ve been here twice now and the poor lady who helps me gets put on hold for hours. Then when ever you get through to the legal number they just transfer you to someone else. Nothing has been done to sort this out. We have emailed ********** and she hasn’t even bothered to come back to us. I’m very disappointed in FNB they hunt you down all hours of the day and night but when you pay the account you can’t get it off your name.