no service as usual from secure chat - no one knows what they are doing

every time I try to talk on secure chat no one can assist me I stay in queue after queue and never get an answer round in circles and then I must please wait please rate and then disconnected my bank fees are paying the people on secure chat to not do anything ? I feel personally ****** and actually want my money back I cannot pay for people to have jobs they do not do compensate me seeing as no one can answer my query can I use my udemy bucks benefits for my son? can my SUPERBALIST voucher please be loaded so I can use it it appears and disappears hourly