1 reviews | Active since Sept 2012
No service as promised
My home loan payment is always on a shortfall due to FNB not sending me the updated documents for my employer to update the salary deduction. I called twice prior a call from Refilwe. I asked her that as we were talking she must email the necessary documents cause each time I call,they promise to send but never do. Refilwe promised to send them till today I'm still waiting,next thing my repayment will be less than what it should because of them and I will end up being penalized for it. Can I please get service.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)