no service as I was forever holding.

I paid money into my loan account with the intention of paying it off, now I want to know why I have a minus under the account when I paid it off. I called FNB personal loans yesterday, held on the line waiting to speak to an agent for over 30 minutes listening to "we are currently experiencing a higher call volume than normal" . I am using airtime to call you guys and it's money I can't afford to waste. I called them again today and guess what? They are still experiencing a higher call volume than normal , when will the issue be resolved? It's bad enough that we have to wait for over 15 minutes waiting to be assisted at the branded when they promise that we will be attended to in 7 minutes.....I am seriously contemplating on moving all my accounts to another Bank, maybe the service there is much better.