LT
Ludwig T
1 reviews | Active since Nov 2019
04 Apr 2023, 09:31
No Service as Always
The only way you get a response from FNB is when you complaint (last 4 times I had to do this).
I submit my home loan application for a rate review, the emails I got back it said "We will respond in 48 hours".
That was last week Thursday. I'm still waiting.
Kind regards
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Ludwig T's updateReviewer Update
11 Apr 2023, 09:55I got a response and said someone will call me within 24 hours. It's a week later now with no call.
In the email it said my rate can't be reviewed as it does not meet the criteria, now the same consultant said its because I already have a preferred rate, so actually what FNB told me was a lie. Consultant is Leareil Borman.
This is a clear violation and against the consumers protection act, and I will be taking this further.
You have no intension of assiting clients in these dire times, then you lie to them or just ignore them.
Kind regards
In the email it said my rate can't be reviewed as it does not meet the criteria, now the same consultant said its because I already have a preferred rate, so actually what FNB told me was a lie. Consultant is Leareil Borman.
This is a clear violation and against the consumers protection act, and I will be taking this further.
You have no intension of assiting clients in these dire times, then you lie to them or just ignore them.
Kind regards
LT
Ludwig T's update11 Apr 2023, 09:55
Reviewer Update
I got a response and said someone will call me within 24 hours. It's a week later now with no call.
In the email it said my rate can't be reviewed as it does not meet the criteria, now the same consultant said its because I already have a preferred rate, so actually what FNB told me was a lie. Consultant is Leareil Borman.
This is a clear violation and against the consumers protection act, and I will be taking this further.
You have no intension of assiting clients in these dire times, then you lie to them or just ignore them.
Kind regards
In the email it said my rate can't be reviewed as it does not meet the criteria, now the same consultant said its because I already have a preferred rate, so actually what FNB told me was a lie. Consultant is Leareil Borman.
This is a clear violation and against the consumers protection act, and I will be taking this further.
You have no intension of assiting clients in these dire times, then you lie to them or just ignore them.
Kind regards