No service and utter incompetence

<p>On 10/01/2017, I registered my father's dead at Upington FNB. I wanted to cliam on the funeral policy that I purchased from them for my parents in case of death, the policy is underwritten by FNB LIfe.</p> <p>Today I went to the Upington FNB branch to do a follow-up on the claim that I submitted with them. On arrival at FNB Upington I requested sevice from the consultant on duty. The consultant informed me that I needed to follow-up by phoning FNB life myself.</p> <p>When I phoned FNB Life I was informed that they did not receive any claim on my policy and that I need to resend all documents to them.</p> <p>I searched for the original consultant that assisted me and informed her about the current situation. She confimed that she did send the documents to FNB Life. I requested that she please re-submit my claim which she did and provided me with prove. She said that she would phone FNB Life consultant to confirm that the gentleman did infact receive the documents,</p> <p>1 Hour after I requested the re-submitance of my claim, I went back to FNB Upington to ensure that the consultant did phone the FNB Life consultant to ensure that he did receive the documents. I was informed that she forgot. I then made the phone call myself to the FNB life consultant and got confirmation that he did infact receive the documents.</p> <p> </p> <p>FNB sold me a product that would pay out 48 hours after a claim was submitted. They have failed on their promised to me and I am stuck in Upington unable to proceed with the Funeral arragements of my father. The blatent lies and total lack of service is disturbing and is cause for me to start looking for a new bank.</p> <p> </p>