No service and agents don't know what their jobs are.

No assistance and been given template answers. I am in actually experiencing huge difficulties and have requested assistance and instead of assisting me I have been told no assistance offered and unable to help at all. Agents have also released my chat while mid chat and just copied and pasted responses. I have been with this company for years and am usually happy with the service received, but this time round literally been pushed from pillar to post and even sent 4 emails. I am so tired, drained, stressed out and still have not received any valuable information or feedback. Also information is inconsistent as been given 3 email addresses and 1 email reverted saying I should contact the department I had been requesting assistance from, even though the department advised me they do not assist with my request and to reach out to someone else. Agents I spoke to was Vui, Teboho(very rude and sees a customer as a number under his productivity) and Bandile.