GvdM
Gerhardus van der Merwe
1 reviews | Active since Oct 2014
06 Mar 2015, 14:00
NO SERVICE - Airtime purchase - double deduction
I went online with FNB online, and after trying to purchase airtime twice and not receiving the airtime i call the call center for assistance to reverse purchase since they are not delivery service as promised. I was informed that i have to \wait"24 hours"
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Replies (1)
FNB (First National Bank)'s replyOfficial
06 Mar 2015, 14:27Hello converta,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to FNB Online who will contact you shortly.
Complaint reference 640555.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to FNB Online who will contact you shortly.
Complaint reference 640555.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply06 Mar 2015, 14:27
Official
Hello converta,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to FNB Online who will contact you shortly.
Complaint reference 640555.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to FNB Online who will contact you shortly.
Complaint reference 640555.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)