No service

At 07:32 I received a notification saying R259 transferred from my cheque account to another cheque account without any reference and then again at 07:36 the same amount transferred again. I called the FNB call centre to query and the lady that took my call was no help at all and very unenthusiastic about the possible situation that I could have someone transferring money from my account and possible ********** activity. She just told me that the systems are down and there's nothing they can do I must call back later, I asked her if my account gets drained out will FNB refund the money because I did my due diligence by reporting it she just insisted that she cannot help me. Fnb you need to catch a wake up because people cannot wait for later when all the money is out their account and then get a run around to get it back.