No service

I accepted a upgrade on the app which was successful. When getting to set up delivery og card, there is numerous issies with app it keeps giving error messaging scheduling appointment not successful. I have tried secure chat for help i was in a que and kept getting automated response from yesterday 1/10 @11.35 till today 2/10 @ 5.35. No response whatsover. Even did a complaint on the app just keep sending referrence no of query and no one gets back to you. This is not the 1st time using the app where i have encountered problems with card deliveries online. The app states hassle free card deliveries, such and understatement .its more like a big hassle