NO SERVICE!!!

I don't know if "0" is good enough for Customer Service, cause there is NO service, not even emailing!!!! Robot and that's it!! If someone finally answer, they just cut you of, cause they do not have a clue whats going on!!! Pathetic. I've being with FNB Amanzimtoti for more than 20 years. My surname changed 5 years ago. My credit card was in my new surname, all of a sudden everything I received is in my old Surname. And...., there is NO way to phone or communicate with them. I am seriously think its time to change banks!