1 reviews | Active since Oct 2016
No Service
<p>There is no experience to write about, as there is none. I have not been receiving my monthly statements for any of my accounts that I have with FNB besides my Credit card account. I have now requested that I have this sent to me twice now, last week Friday and this morning. I have now been told that the files have been sent to my at end of each month, but let me ask you would I ask for them if I received them? Seriously? I do not seem to understand what the issue is. If it was sent surely you could resend it...... it seems that FNB is losing the reputation...............</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
2 days later and me having to call FNB to speak to Daffnie and im no further down the road than before.
FNB you are dropping the ball, i feel like taking all my accounts else where.
2 days later and me having to call FNB to speak to Daffnie and im no further down the road than before.
FNB you are dropping the ball, i feel like taking all my accounts else where.