1 reviews | Active since Jun 2016

27 Apr 2017, 10:13

No Service!!!!

<p>I received a voice message from FNB from a 087 nr regarding suspected ***** on my account...was told to call the very same nr that tje message was from but because I thought it was a **** I called FNB ***** hotline about 8 times only to be disconnected ot told the nr does not exist. Eventually got through on another ***** nr and when I told them what happened I was that they are transferring my call and I should press option 2 only to be told by a voice recording that they are not open on Public holidays! Called again and spoke to another call centre agent, explain to her what happen and she told me to hold on...Ive been holding on ever since (more than 7 minutes) until jy airtime eventually got finished!</p> <p> </p> <p>Is this how FNB really operates??? Totally pathetic!</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Apr 2017, 09:05
Official

Good day Ms. michelle ann

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

's update28 Apr 2017, 22:19
Reviewer Update

It is INCE