TG
Theresa G

1 reviews | Active since Feb 2016

01 Nov 2016, 13:15

No service

<p>I have been trying since 8am this morning to get through to the debit order depatment.</p> <p>Up until 10am, the lines werent going through at all.</p> <p>Phoned general enquiries for the direct line and transfers me through - I was on hold for an hour before i hung up as there was no answer.</p> <p> </p> <p>I am currently on hold again while typing this and have been for the last 45 minutes.</p> <p>This is absolutely ridiculous.</p> <p>I have convinced so may family members and friends to switch over to FNB - what a mistake.</p> <p> </p> <p>I am considering switching banks and will convince family and friends to leave FNB too if this is how FNB chooses to do their business!!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Nov 2016, 15:45
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)