DM
Dore M

1 reviews | Active since Aug 2016

12 Aug 2016, 06:43

No service

<p>On the 20th of July i was contacted through fnb for my Business account. All went smooth. Next day received my email stating what i need to send back. The following Saturday i have not heard anything at all on my costs i phone juat for fnb to tell me i must complete Mandates which was sended to me according to fnb. I went in on the 1st of August to Lichtenburg branch where the lady assisted me in regards to completing the mandates. 13h00 my mandates was send feom fnb. 2nd of August early morning i phoned om my costs again and the said they still need the KYC (once again no phone to let me know) form which was send to me and send back before 9h00 the 2nd. For there onwards it was day in and day out me phoning to find out my status. Just to hear everytime my documents is in for finalization. On the 8th i went into a branch again where the manager Jacques Ackerman helped very nicely. I phone and check everyday since then and still NO CONFIRMATION OR STRAIGHT ANSWER TO WHATS GOING ON. Only unprofessional covering up nonsense that gets repeated everyday. I am over this. Someone had to take responsibility for this by now as a whole i blame FNB for all cause my business is behind due to fnb not doing their job. This can continue BUT THEN FNB WILL BE HELD RESPONSIBLE for all my losses and client turnover losses. I look unproffessional and that all because of you FNB. My lawyer and i will be taking this further. Numerous Facebook complaints and 2 customer care complaints and still no confirmation or active account. This will also going public as i am a firm believer of good service and now i will make sure SA nows whats happening. I believe i already have alot supporting me as they feel the same.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Aug 2016, 08:07
Official

Good Day

please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 989874

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)

DM
Dore M's update12 Aug 2016, 09:23
Reviewer Update

You are also saying the same as everyone else. I want a confirmation before end of day!!!!