No service

<p>From: John West <br /> Sent: Wednesday, June 22, 2016 11:54<br /> To: 'Truda, Lizelle' ********** /> Cc: Flint, Garth ********** Woodrow, Rosa ********** ********** ********** Ehrardt Niewoudt ********** /> Subject: Urgent credit card facility</p> <p> </p> <p>Hi Lizelle</p> <p> </p> <p>I started off by asking you guys, as our first point of contact with RMB.</p> <p>Then I went online and saw that RMB claims to be able to facilitate this kind of transaction, at your link below. <br />“Merchant services<br />eCommerce <br />Fast and secure online payment acceptance <br />Capabilities</p> <p>Accept any Visa, MasterCard, American Xpress, Diners Club, Union Pay international credit or cheque cards online “</p> <p>I sent an online “call me back”, and received a response - Reference No: 4PEQLP0U - stating that someone would come back to me within the next two days. As usually happens with these things, we need to get back to our client today.</p> <p> </p> <p>So I called the number given on your website – ********** – only to be told that they couldn’t help me and I should call online banking on ********** . I am currently holding for a supervisor, after the online banking person – Phila, ref. no. RT ********** 4901 - told me that he can’t help me either and I should call ********** again.</p> <p> </p> <p>After holding on for perhaps 10 minutes, the supervisor was still unavailable.</p> <p> </p> <p>Is there anyone within the entire RMB zoo who can assist with this matter, or do we – once again – need to take our business elsewhere?</p> <p> </p> <p>I look forward to an urgent response.</p> <p> </p> <p>Thank you.</p> <p> </p> <p> </p> <p>John West</p> <p>Financial Manager</p> <p>Kim Hutton (Pty) Ltd</p> <p>50 Sixth Road, Hyde Park, 2196</p> <p>PO Box 412114, Craighall, 2024</p> <p>Tel. ***</p> <p>Fax 086 ********** </p> <p>VAT no. ********** 847</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: Truda, Lizelle ********** <br /> Sent: Wednesday, June 22, 2016 11:32<br /> To: John West ********** /> Cc: Flint, Garth ********** Woodrow, Rosa ********** /> Subject: RE: Credit card facility</p> <p> </p> <p>Dear John,</p> <p> </p> <p>Unfortunately we will not be able to facilitate the payment from our side as Credit Cards do not allow for EFT’s to be done.</p> <p>The client will have to facilitate the payment through his bank.</p> <p> </p> <p>Below please find information on our Merchant Services</p> <p> </p> <p>https://www.fnb.co.za/business-banking/merchant-services/index.html</p> <p> </p> <p> </p> <p>Regards</p> <p> </p> <p> </p> <p><br /> </p> <p> </p> <p>Lizelle Truda</p> <p>RMB Private Bank</p> <p>Private Banking Analyst</p> <p> </p> <p>T: ********** </p> <p>D: ********** </p> <p>E: ltruda @ rmbprivatebank com</p> <p>www rmbprivatebank com</p> <p>Service Suite: ********** </p> <p>E: servicesuite @ rmbprivatebank com</p> <p>Available 24 hours a day, 7 days a week<br />An Authorised Financial Services and Credit Provider<br /> </p> <p> </p> <p> </p> <p>From: John West ********** <br /> Sent: 22 June 2016 09:17 AM<br /> To: Truda, Lizelle<br /> Cc: Flint, Garth; Woodrow, Rosa<br /> Subject: Credit card facility</p> <p> </p> <p>Hi</p> <p> </p> <p>We have a client who wants to settle their account with us via credit card (Investec Enigma credit card). They currently owe us nearly R1.3m.</p> <p> </p> <p>Is there any way for RMB to facilitate this transaction, either as a once off or by giving us some kind of speedpoint facility? If so, what are the fees/charges?</p> <p> </p> <p>Thanks.</p> <p> </p>