no service

went online to open a FNB business bank account, card was delivered on the 31st March 2016 and that was the last \service I received from FNB. They keep sending the same request for documents already submitted on the 31st March. When I call *** I get told they cant assist me because my id number doesn't exist because there is no 6th October ???<br> Now I get a request for a signed declaration, they have used my company name and entered a Cape Town address. This document with all the correct info was completed and sent on the 2nd April 2016 ???"