No service

I recently moved abroad, and somehow my Fnb got deactivated as it could not recognise my face when logging in. I’ve been going back and forth with FNB to activate my banking app, I was given a form to complete and attach the necessary documents which I did, this was on the 17th of November. Then an email came to say my signatures do not match, I wrote back to say yes and that’s because I got married then I resent with the old signature. Since then I’ve sent the same form 4 times as they don’t assist and they’ve not even bothered to give reasons but only to say “your enquiry will be attended to in 24-48 working hours.

Such a disappointment!!!