No Service

I tried to apply for FNB credit facilities with fail. I noticed that the FNB platform has unupdated data for me from Transunion. I then contacted Nicolette De Sousa, who takes very long to respond to emails and doesnt respond to the questions or concerns I have. I am paying for a private client experience and I think platinum and gold clients do not get any better service. I sent her an updated credit profile of mine from Transunion and she still tells me I need to refer to my previous credit provider and transunion. She lacks attention to detail and doesnt understand fundamentals of service. I think I should move my banking to other banks where I can get better service. Or be given a private client banker who will give better service than this **** I have received. FNB has sat with an unupdated record for more than 3 months from Transunion and she has been sitting with this query for more than 10 days with nothing done when all that needs to be done is from FNB's side