No Service

I am a reasonable person, i give more chances than most people, but i've had it with FNB. a few weeks ago i went in there to open an account at the Brackenfell branch, the lady at the door told me to sit and wait which i did. I was there for 1hr18 min before i was assisted and then told that the information i got at the door was incorrect, they cannot assist me with opening an account...time waisted. Then i had to make an payment into an fnb account and they refused to assist me inside the back, i must use the atm outside...i do not feel safe outside with that amount of cash in hand. Today i sent my son to make another deposit and he was also told to go outside. He struggled without assistance and had to deposit twice, because the atm does not take all the money all at once... My question is if someone grab that money or hurt him and take the money..who will be liable. What nonsense is this?? What happened to proper client service??? I will rather open my account somewhere else. You can see this as just another annoying client or realize that this is not working.