No Service??

I have been trying to sort out my Ebucks for 2 days now. I phoned twice yesterday to try and activate my ebucks card. The first time I phoned the consultant said the system is not working she will phone me back straight away. She never phoned me back. The second time I phoned the consultant again said the system is not working she will phone me in 10 min. I am still waiting. Today again I tried phoning and no one answers the phone? I thought switching to FNB is as easy as 123 but I am starting to doubt this process ...