No service

I was called and offered an upgrade from fnb private banking to rmb. After accepting I noticed they kept all four of my accounts active. So I was now essentially paying for more accounts not an upgrade.

I sent an email to my private banker. Who subsequently did not bother to reply to my email and I just received an sms saying I had been changed to a bundled pricing option.

At the end of the month I received a statement and rmb banking charges alone were about 1300. That was rediculous for two extra accounts that I didn't particularly need. So I emailed requesting advice on how to close the accounts and was ignored. I then called the call center, was told someone would call me back and a week later nothing has happened.

From the onset of fnb private banking, my banker sent emails, introduced himself and is extremely quick in responding to any and all queries. What fnb are doing is working.

So now i've now reached out to my fnb private banker, because in all my years I've received consistent, reliable and quick attention from fnb private banking so I'm hoping they can assist me from their side. Why upgrade to rmb to simply receive shoddy service at an exorbitant price.

I'm definitely not impressed.