No service....

Started of trying to get a hold of my private banker, emails came back as undelivered saying i wasnt allowed to send him emails...then tried the secure chat feature, another waste of my time as all they did was give me a telephone number to call..not sure the purpose of these private bankers all they do is give you phone numbers...phoned the number given to me, was on line for over 15 min only to be told im at the wrong department...then gives me another number, spent over 20 min waiting for someone to take my call, but no one did and the line eventually drops...then tried calling the private suite clients, same no answer....funny thing is that no matter which department u phone, all of them experience high call volumes...im not sure how this bank keeps winning awards, only reason i can think of is that the people who give these awards dont bank with them...