No Service

I appreciate that banks are now assisting DHA, however FNB the Glen home affairs team are not interested in assisting. I app**** at the FNB Glen in August for my sons ID document and it has not been issued. The team there say they can do nothing. What is the point of adding these services to your portfolio if your staff do not even try to assist. FNB I am changing my bank becuase of this poor service