No service

I am wanting to downgrade from a private client fusion account back to a premier fusion account. I know why i was called in the first place to upgrade to a private clients as i later noted that the requirements is an annual salary of R700 000 -***0 my annual salary is R360000 and i was quite happy with the premium account, I phoned on Monday to downgrade and was told someone would call me back that afternoon but got no phone call. I phoned this morning and was told I must just wait for a call because that departent is busy. They cannot put me through because the downgrade cannot be done immediatley. Amazing though when they continue to hound you to upgrade thats done immediately.