TD
Thalia D
1 reviews | Active since Feb 2018
05 Feb 2019, 20:41
No service
I've emailed FNB and tried to contact them regarding a reversal of a debit order. I have rep**** to the email stating which times are convenient for them to contact me because I lodged a complaint. I've never heard from them since. I tried phoning the call centre to get my debit order reversed. The phone just rings (no longer music) and it just cuts off eventually. So if you can't reverse your debit order online, or contact them via their call center then how are we to get service?
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FNB (First National Bank)'s replyOfficial
06 Feb 2019, 08:23 Good Day Thalia Dayal,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply06 Feb 2019, 08:23
Official
Good Day Thalia Dayal,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)