GA
Gert A
1 reviews | Active since Jul 2016
12 Nov 2018, 10:40
No Service
I've been trying since Friday 9th November since 11H00 to speak to a PERSON at FNB. I need to cancel an investment. ALL the numbers I get, from the internet as well as the call centres, keep putting me in contact with more operators at call centres that cannot assist me and just keep me waiting for a few minutes after which I end the call.
fnb.... I wish to talk to a PERSON that can result in me talking to a financial advisor by the name of Kobus Pretorius working from one of your Nelspruit branches, used to be at The Grove branch.
WHY DO I NEED TO SPEND 6 HOURS AND NUMEROUS CALLS AND STILL NOT BE ABLE TO BE ASSISTED??? This includes calls to the old Premier suite number...
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FNB (First National Bank)'s replyOfficial
12 Nov 2018, 11:32Good day Gert Ackerman,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Investments who will investigate the matter and provide feedback. .
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Investments who will investigate the matter and provide feedback. .
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply12 Nov 2018, 11:32
Official
Good day Gert Ackerman,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Investments who will investigate the matter and provide feedback. .
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Investments who will investigate the matter and provide feedback. .
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)