1 reviews | Active since Oct 2018
No service
I called Fnb on the 22nd of September to downgrade my acc. I was told it would take 3-5 working days which I had no issue with, problem is its the 18th of October today and no change has been done. I sent an email on the 15th with no assistance to date. I just called and waited 5mins on the line with no response.
Good day Sinnah Ngobeni,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good day Sinnah Ngobeni,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)