1 reviews | Active since Mar 2018
No Service
I want my Law on call cancelled with immediate effect and my premiums refunded to me. Fnb takes my money on a monthly basis but when i do require their service i am told it is not covered under the policy. This is the second time this has taken place. I am paying a monthly fee for nothing every month as no services are being rendered to me.
I want this cancelled and my premiums refunded to me!!! i am not interested in any calls explaining the policy or anything . this is just one big catch on taking money from people with out and service!
Good day Fatima Abed,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Life for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Fatima Abed,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Life for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
