fA
fatima A

1 reviews | Active since Mar 2018

23 Jul 2018, 12:04

No Service

I want my Law on call cancelled with immediate effect and my premiums refunded to me. Fnb takes my money on a monthly basis but when i do require their service i am told it is not covered under the policy. This is the second time this has taken place. I am paying a monthly fee for nothing every month as no services are being rendered to me.

I want this cancelled and my premiums refunded to me!!! i am not interested in any calls explaining the policy or anything . this is just one big catch on taking money from people with out and service!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Jul 2018, 12:32
Official

Good day Fatima Abed,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Life for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)