No Service

FNB has become a total joke. To talk to our business manager in the past, I just dialed the branch and asked for him. Or I had a separate number for him. Now you have to go through the Call centre to do anything. It took calls to 4 different numbers before after waiting on the line for 20 minutes got someone to help me. He's excuse, is we have high cll volumes at the moment. Are you a business or a home line? if i call a business I expect someone to answer the phone after a maximum of 3 rings and deal with my request. Not sit around waiting. I am also busy and do not have time to wait on a call to be answered because you have high call volumes!! If you do not have enough people in your call centre to deal with the volume, them close your business. You already implementing higher fees from July, but you still care absolutely nothing for your clients. Probably the best option is a new bank where you still get personal service. FNB is an absolute disgrace