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fatima A

1 reviews | Active since Mar 2018

03 May 2018, 11:37

No Service

I am very dissapointed with FNB's law on call service. i have the policy for just over a year now. My husband needed assistance on Monday regarding a hit a run accident but the agent was not interested in setting an appointment for us to meet with the lawyers, we were rather told about claim through our insurance. I want FNB to reimburse all my premiums paid to them as their cannot deliver the service they promised me and to cancel this so called policy.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 May 2018, 12:48
Official

Good day Fatima,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)