No service

I have tried to call into FNB and get more information on opening a Stokvel account. I spoke to the first agent who simply transferred by without even telling me she was doing that. I spoke to the second agent who said the Investment department will assist. I go through to the Investments Department who told me they don't know anything about it, go to branch. I called in because CALLING was convenient, not going to a branch. Please teach your staff the concept of Fist call resolution. It simply doesn't exist!!!