1 reviews | Active since Feb 2018
no Service
I am trying to collect my discovery card from FNB. It was delivered to East rand Mall FNB for me to collect. however, I have been to this branch 3 times now. First day I sat nearly 2 hours in a line due to short staff. second time the systems is down they said I will be in line for more than an hour and today I went back in the morning just to be asked do I really want a ticket because I will wait for 2 hours. I told the lady Zande, I do not have the luxury of leaving my work every day fo rhours and not be helped she need to assist me. However Zande told me leave and we will phone you but you need to be back in 5 min from the call. FNB is quick to advertise how good they are how great the service is they provide however that is bull****. I am a private client and I pay high bank charges but not service from FNB. I have now decided to go open another bank account. I will not ever tell anyone to use FNB
Good day Lelane84 ,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Lelane84 ,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)