1 reviews | Active since Sept 2017
No service
I've spend hours over the past few weeks in FNB branches without success. Call back promises are not kept. I am trying to gain access to my own internet banking account. I've followed all the steps to change my username and password (since this is the only way left to me) but when I confirm all the details it says the "user does not exist". No one can help me. Can someone assist me urgently please.
Good Day,
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with your account or ID number to enable us to assist. When responding please select private reply.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with your account or ID number to enable us to assist. When responding please select private reply.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)