No service

Getting assistance from FNB is like pulling a tooth. I was transferred 4 times just to get through to a lady that doesn't listen to what I am asking and dropped the call in my ear. I would like to apply for a loan or credit, but fnb decided that I have a debit order for vodacom for over 4000 a month which is not a true reflection. I don't have an account with vodacom and this has already been fixed with experian and transunion but seems that fnb doesn't update their details. I cannot change this amount on the expenses and no one in the call center is capable of pointing me in the right direction. Seems like being a client for 9 years doesn't count for anything.