1 reviews | Active since Sept 2012
NO SERVICE
Opened business account on line last year, operated for 2 months and tried to withdraw money from an ATM - got a message it can not process transaction, went to Key West Branch whereby I was told by managers they dont know what seems to be the problem. They will contact me. Then I called in again whereby I was told that they still don't know what the problem seems to be. Called online banking and I lodged a complain that they are charging banking fees and I have no use of my account as it is still frozen. I was transferred to ***** department whereby I was told that one of the cc members (I am the only member) laid a complaint, case was opened at the SAP that it was not my signature on the account - they gave me the case number which they had and I went to the SAP and investigated the case number whereby I was told by Krugersdorp Police Station that the case number was for a domestic violance and of no use to me. Still trying to solve this, calling online banking everyday whereby I get put through to ***** and they keep telling me that they will come back to me and it never happens. They are costing me money, I cant use my ct card machines and are loosing business. HELP.. PLEASE
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 616390 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 616390 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
