JVdV
Janine Van de Venter
1 reviews | Active since Dec 2010
03 Dec 2019, 16:02
NO service
I have been trying for 2 weeks to downgrade my account, no one calls me back and I can not speak to someone who can assist when I call, also opening a savings pocket seems impossible. The waiting time to speak to anyone on the telephone is absolutely ridiculous! I am really upset by the service or lack of it that I have been receiving from Fnb
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Replies (1)
FNB (First National Bank)'s replyOfficial
04 Dec 2019, 08:59Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply04 Dec 2019, 08:59
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
***