No sense of urgency to handling a query

I went to lodge a dispute at Fnb Carlton Centre because the atm had retained the money I was depositing for rent. I feel as though I wasted my time as first of all Mhaka who attended me didn't know what she was doing she verifies each and everything she had to do with her colleague. Secondly Sammy has a very bad attitude. Told me I must go he will check my query as he has to attend to his client who was waiting for him whereas I had been waiting from 8am for the branch to open since the trading hours weren't updated online. This is very poor service it's either your staff is ******** or simply because they don't care about service rendered to clients. Had to run up and down back and forth to have my query attended to yet I left without any idea if they will be able to track down the funds I had deposited into the atm. Why is there no consistency and any will to help at all. All three employees including the manager said 3 different time frames to be taken to resolve my issue. This is such an inconvenience in all angles. I'm really irritated. All I wanted was my money back. How will I ever trust your service rendered by the atms when it's such a mission to get issues sorted out!!!!!