1 reviews | Active since May 2016
No sense of urgency
I am so disappointed in the service I got from FNB, yesterday I spoke to one of the FNB employees requesting a 3 month bank statement (stamped) she confirmed that FNB does offer that service, so thinking that I am currently far from banks the service would come in handy, I told her it was rather urgent and she further said it would take 4 working hours, and up until now I am still waiting, can somebody email me the 3 months stamped statement please I need it ASAP
Good Day Blessing1981 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to Premier banking and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Blessing1981 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to Premier banking and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***