No Security No Responsibility

On the 15 Jan'16, My 72 year old father went to the Northgate FNB branch as his bank card wasn't working. He was issued with a temporary card. He went straight to the ATM's just outside the bank to do a balance check on his account. Inserted his card, inserted his pin when requested. Was then distracted by a male waving something in his face. He returned his attention to the ATM, and noticed that the ATM was un-responsive, and no matter what he did he couldn't retrieve his card, after looking for someone to help him, and realising that there was nobody from the bank or any security guard near him he went inside to a staff member and informed them that he couldn't get his card out. He was directed to a cubicle and when a consultant had a look at his account it was confirmed that while he was away from the ATM - the male who distracted my father emptied out his account. The bank even confirmed via Video that it was not my father that withdrew the money. Some documents were completed - However 10 days later and nothing has happened about this, and my father a pensioner has been left with absolutely no money for food!! <br> <br> Where was the security?? Security conveniently looked other way ?