1 reviews | Active since Mar 2012
No security guard, no deposit available
I went to FNB westville at 8:50pm on 6th July. I went to deposit cash into my bank account. I was extremely nervous when I got there, as there were 2 sketchy looking men hanging around and I was alone. However, I urgently needed to make a payment (the deadline was midnight) so I went into the atm area anyway. I was very annoyed at the fact that there was no security guard in sight, I did not see one the entire time I was there, it was my understanding that there was supposed to be a security guard 24hours a day at this fnb? As it is, only 2 of the 3 atm's allow a cash deposit, on this night, even that one that is supposed to take cash deposits - said this service was not available! How can an FNB branch not have cash deposits available? So I went there for absolutely no reason, put my own safety at risk for no reason and also missed the payment I was supposed to make, because there was no cash deposit facility. NOT impressed FNB!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 730860NF.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 730860NF.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
