SL
Sebastien L

1 reviews | Active since Jun 2011

06 Jan 2016, 12:45

No secure credit system

I upgraded my credit card account, then downgraded due to the inherent natural insecurities of the cards being given out. I now can not use my old credit card because they canceled the card (and account) and have forced me to now use the very system i've been complaining about for over a month now. This is disgusting level of service. This is not what i asked for, but it's what i've been given. apparently there is no way to reactivate my old secure credit card.<br> <br> I also am not getting any response what so ever to my complaint emails about this new card system. No one has any answers or resolutions. Just a \tough luck"attitude. I will not use an insecure credit system. I refuse. I would rather move to another continent where I can choose a secure product instead of living with such insecurities. Not like FNB cares"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jan 2016, 12:51
Official
Hello M1w1zard,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 843516.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)