No **** investigation after 2 weeks!
I called on 26 November to report a *****/**** case. The consultant said he "escalated" the matter and that an investigator will contact me within a few days. I called again today, 11 December, to be told that an investigation hasn't even started yet! Everyday this drags on I lose more money. Pull up your socks FNB and sort it out, I don't have time!
To be honest I really didn't expect anything more...
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
11 Dec 2018, 16:12 Good Day Nicolaas We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance. Regards
Complaints Resolution
Email address: ***
Tel number: *** (option one)
Complaints Resolution
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply11 Dec 2018, 16:12
Official
Good Day Nicolaas We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance. Regards
Complaints Resolution
Email address: ***
Tel number: *** (option one)
Complaints Resolution
Email address: ***
Tel number: *** (option one)