No satisfaction when I logged in my complaint online

I tried to purchase prepaid electricity online since last night without any joy. I phoned the online customer service desk and the lady told me that the problem was either with my services provider or with my electrical meter which was not the case as I went to the Sasol Gas Station and purchased electricity without any problem. Not once did she tried to find out from any of her supervisors if the problem was with FNB. Unfortunately I did not took the name of the person who helped me as I would have love to report her to First National Bank for the bad service she provided to me.