1 reviews | Active since Feb 2017
No reversal available for ewallet
I tried to draw money at an fnb atm lastnight around 20h00 but it wouldn't accept my card. I thus sent money via ewallet but accidentally sent it to the wrong number. I found a number for ewallet queries but they were only open until 19h00. How am I supposed to get my money back when there is no reversal option available for me on my fnb banking or a number that works 24/7? I phoned this morning but no one can assist in getting my money back.I'm very unhappy and will be changing banks. Somewhere my money is safe and I control.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)