No Returned Call & Resolution

I raised a query with Ebucks on or around the 07 November 2015. They passed the responsibility to FNB. I received and email from Justin Feldman (12 November 2015) who was that the outstanding ebucks will be credited. I then contacted the Premier Solutions Center (Tinyiko) who claims that the matter has been resolved. She has never once called or returned my calls. On the last call to her on Friday, i mentioned that FNB / eBucks needs to compensate me as i have been Prejudice for be a loyal client to the institution. I just called in now and asked for the manager to call me - lets see what happens next !!!