No results after complaining

Second complaint I've written about FNB in 2 weeks. Writing complaints on Hellopeter about FNB for over a year now because I actually get faster service from their customer care - IF I get service at all, which I am presently not.

I was about to leave FNB due to exceptionally poor customer service and insane banking fees that FNB cannot and have not explained.

I was offered an upgrade to a superior bank account - Private. I'm not sure if it's Private Wealth or Private clients or what I'm on, because the upgrade was approved and I was sent a new card, but no one from FNB has contacted me or sent me relevant information on the account.

I was promised the banking fees would be waved and I've already been charged. I may or may not have a credit facility, I can't find out. I may or may not have an overdraft, I can't find out. I know NOTHING about my new bank account, I cannot contact anyone, all I can do is continue to pay stupidly expensive bank fees and keep complaining on Hellopeter.

When I complain I get a message here and via text that "FNB is taking my complaint seriously" - then I get an email the following day that says "FNB is taking this seriously and will contact you." Then I wait and wait and wait and IF they call, I have to answer as quickly as possible, because they usually drop after two rings, then I have to explain my problem all over, then the agent will tell me they'll be in touch because "FNB is taking this seriously", then I never hear from them again.

Avoid FNB at all costs. Worst service. *************. Unconcerned.