No responses! No call! No action!

I was called by a call centre agent on behalf of FNB. <br> <br> He talked to me about upgrading my account from Gold to Premier account. <br> <br> He assured me upgrading would reduce what I pay in bank charges to upgrade to a premier account even though I do not earn the 350K stated in the premier account information.<br> <br> I was told the process should take no longer than 5 days and that someone would contact me to arrange the delivery of my new card.<br> <br> I sent an email expressing my dismay and was promptly contacted by a call centre agent who once again assured me the couriers would call me that day to arrange delivery.<br> <br> I have still not received a call and do not know where my new card is and where to get it.<br> <br> I have still not been contacted by the courier company or FNB.<br> <br> Please can someone contact me asap to talk about my accounts. (Premier account holders are said to have dedicated bank tellers)